Privacy Policy

1. Who we are

This privacy policy applies to alamaisonceilings.com, operated by Decorative Ceiling Tiles, Inc., 1842 Worthington Place, Dublin, OH 43017, United States. We are the data controller for any personal information you submit through this Site.

2. Information we collect

We collect information in two ways:

• Information you provide directly: name, email address, and any message content when you submit the contact form or subscribe to the newsletter.
• Information collected automatically: standard server log data — IP address, browser type, pages visited, referring URL, and timestamps — plus cookie identifiers.

3. How we use your information

We use the information we collect to:

• Respond to your contact form submissions or warranty inquiries.
• Send newsletter content if you have subscribed, including occasional product launch alerts and the Foam Ceiling Buyer's Guide.
• Analyze Site traffic patterns to improve content and load performance.
• Detect and prevent fraudulent or abusive activity.

We do not sell your personal information to third parties.

4. Cookies and tracking

The Site uses cookies and similar tracking technologies for the following purposes:

• Essential cookies: remember your cookie consent choice and form input during a session.
• Analytics cookies: Google Analytics measures aggregate Site traffic — pages viewed, time on page, and referral source. No personally identifying data is sent.
• Third-party cookies: retailer affiliate links may set cookies on the destination site once you click through; those cookies are governed by the third party's own privacy policy.

You can opt out of non-essential cookies through the cookie banner that appears on your first visit, or by adjusting your browser settings to refuse cookies.

5. Newsletter and marketing email

If you subscribe to the newsletter, we collect your email address only. We send approximately one email per quarter — covering new pattern launches, install guides, and seasonal content. Every email contains a one-click unsubscribe link. Unsubscribing removes your address from the list within five business days.

6. Affiliate program

This Site participates in the Amazon Services LLC Associates Program. When you click an affiliate link to a retailer, the retailer may set its own cookies to attribute any purchase you make to this Site. We receive a small commission on qualifying purchases at no additional cost to you. The retailer handles all transaction data, payment information, and shipping details — we never see your purchase information.

7. Data retention

We retain contact form submissions for up to 24 months for customer service continuity. Newsletter subscriber records are retained until you unsubscribe. Server log data is retained for up to 90 days for security and analytics purposes, then deleted.

8. Your rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at support.

9. California residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of any sale of personal information. We do not sell personal information.

10. EU and UK residents (GDPR)

If you are in the European Economic Area or the United Kingdom, our legal basis for processing your information is your consent (for newsletter signup), our legitimate interest (for analytics and Site improvement), or the fulfillment of a contractual or legal obligation (for warranty handling).

11. Children's privacy

This Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through the Site, contact us and we will delete it promptly.

12. Data security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information. No method of internet transmission or electronic storage is 100% secure, however, so we cannot guarantee absolute security.

13. Changes to this policy

We may update this privacy policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

14. Contact

Questions about this privacy policy or your personal data should be sent to support or by mail to: Decorative Ceiling Tiles, Inc., 1842 Worthington Place, Dublin, OH 43017.